The Urgent Care centers around us are offering televisits with no copay or cost to consumers. We have been charging normal copays up to this point and collecting $100 if patient has a high deductible plan (this is what we collect up front for a normal face to face visit when all costs will fall to deductible).
How do we complete without losing even more money? It is my understanding that televisits will be paid as a regular visit (we are in Texas where there is parity). If we don’t collect copays, this would drop our per visit revenue. If we don’t charge the high deductible plan folks, I doubt we would ever get that money.
Anyone with any advice?