Nurse triage from nurses homes
I’m thinking how do we socially distance our office if we bring furloughed staff back but don’t have enough space for everyone.
Is there a HIPPA issue if we have our nurses do triage from home ?
Family members nearby? Printing information from emrs. Is this different from a provider taking call from home?
Thanks
Jhsu
As long as your staff implements reasonable privacy safeguards – to prevent casual review of their computer and achieve some kind of telephonic privacy – you should be OK.
What are they printing at home?
Thanks Suzanne. They arent printing specifically but my nurse manager was that they could print PHI at home- its not as regulated
Joe
Jhsu,
For the past few weeks we have had all of our nurses and call center staff working from home. They receive/make calls logged-onto our VOIP phone system; connect to our EHR remotely; and communicate with care giving office staff via Google Hangouts messaging. The biggest challenge was the technical one – making sure each individual is able to connect to our systems from home. But from there, the learning curve is short and folks were productive within a day.
Hope that helps,
Steve
Tamalpais Pediatrics