In a world where we are all quickly adapting to the “new normal,” as a solo pediatrician, I have found inspiration from fellow solo and small practice pediatricians. Thank you to Jenn Gruen for sharing your telehealth process (excellent info on villagepedi.com), to Hiral Lavania for sharing the list of what is important to parents when coming to our offices, to Dr. Una (@drunachukwu) for all of the podcasts-so motivating , to Brandy McCray for the “patient experience” video on FB, to Sogol Pahlavan for sharing her social media tips, and to Katrina Skinner, for showing us the power we have if we “step up.”
A few weeks ago, Katie Schafer brought up a topic about “the future of the waiting room.” My office doesn’t have a waiting room, so it’s a topic I don’t have to dwell on, however, it did make me start thinking about all the possible ways the patient experience is going to change. So much focus has been on new expectations of staff, new workflows, etc. Little focus has been written from a family/patient point of view.
I have compiled a document, which attempts to go through a patient visit lifecycle, which starts with making an appt and ends with the completion of the visit. My personal goal is to expedite face-to-face time in the office, for those who require in-person office visits, and keep patients out of common areas. I’d love to hear others’ thoughts and ideas about improving the patient experience as we embrace the “new normal.”
Finally, a big congrats to all of those who have decided to open your own practices as a result of the pandemic. There is nothing better than being able to #beyourownboss
Robin WarnerPatient Visit Lifecycle experience 2.pdf (4.4 KB)