United Healthcare’s policy on Covid19.
- Through June 18, 2020, eligible medical care providers who have the ability and want to connect with their patient through synchronous virtual care (live video-conferencing) can do so. Benefits will be processed in accordance with the member’s plan.
- Primarily, UHC will reimburse for patients to communicate with their doctors using online patient portals, using CPT codes 99421-99423 and HCPCS codes G2061-G2063, as applicable.
- Telemed codes recognized by CMS and appended with modifiers GT or GQ and codes recognized by the American Medical Association (AMA) included in Appendix P of CPT and appended with modifier 95, will be paid. (Reimbursable codes can be found embedded here:
Additionally, for commercial and some Medicaid plans, UnitedHealthcare already reimburses appropriate claims for several technology-based communication services, including virtual check-ins, which may be done by telephone, for established patients.
- Until June 18, 2020, UnitedHealthcare will extend this reimbursement to all Medicaid plans.
Billing and Diagnoses Codes can be found here: