Humana Summary (effective March 23, 2020):
- Humana will temporarily reimburse for telehealth visits with participating/in-network providers at the same rate as in-office visits.
- Humana understands that not all telehealth visits will involve the use of both video and audio
interactions. For providers or members who don’t have access to secure video systems, we will
temporarily accept telephone (audio-only) visits. These visits can be submitted and reimbursed as
- Humana is waiving member cost share for all telehealth services delivered by participating/in-network providers.
- Follow CMS or state-specific guidelines and bill as you would a standard telehealth visit
More information here: