Hi All - I’m working on creating a protocol/policy on patients who are late or arrive after their scheduled appointment.
We have implemented electronic notifications and pre-check in email/text reminders. The appointment reminder includes the message to arrive 15 min prior to their scheduled time.
Our practice has 15 physicians and 4 AP’s that all have different views on patients who arrive late to their appointment.
Could you share if you have a policy. How effective is it? How do you define late? Etc.
Western CO Pediatric Associates